Leakage is operational, not just digital.
Missed calls, slow replies, weak handoffs, and undocumented follow-up create a demand-loss pattern that most clinics cannot see until revenue or patient access has already been affected.
Flagship product experiment
ClinicRelay is where the workflow story becomes a product.
I built ClinicRelay around a problem I kept seeing in different forms: the clinical work may be sound, but the patient journey can still leak through missed inquiries, weak follow-up, and unclear front-desk ownership. The proof starts by making that leakage visible enough to audit, rank, and improve.
Product report
ClinicRelay opportunity assessment
- Status
- Active product experiment
- Domain
- Clinic intake and follow-up operations
- Role
- Product framing, workflow mapping, proof design, MVP planning
- Proof
- Workflow thesis, audit logic, and backlog framing complete
Executive summary
ClinicRelay investigates where patient demand disappears between first contact and booked care. The product thesis is simple: front-desk leakage becomes actionable only when inquiry source, ownership, response time, follow-up status, and escalation rules are visible in one operating cadence. The current proof is the audit structure, improvement backlog, and automation sequence that turn that thesis into something a clinic can test.
Proof status
What exists now is a concrete operating model: the intake surface is defined, leakage causes are classifiable, and the next build steps are clear. The next proof layer is live product evidence: screens, audit outputs, and clinic feedback from real usage.
The audit starts at the communication path.
Phone, website forms, WhatsApp, social channels, and referrals are mapped as one intake surface, then tested for ownership breaks, response delay, incomplete capture, and unclear next steps.
The output must be executable.
The useful deliverable is not another dashboard; it is a prioritized improvement backlog that shows what to capture, who to alert, what to automate, and where human review must remain.
Current proof path
View workflow evidence
- Audit structureClassify inquiry sources, handoff points, and leakage causes into a repeatable review process.
- Opportunity backlogRank fixes by patient impact, operational effort, and automation readiness.
- MVP roadmapDefine reminders, escalation rules, owner alerts, and review checkpoints for a testable first release.